Service Delivery Policy
How enquiries, quotations, delivery and support are managed for TechEver services.
What Happens After an Enquiry
After a contact or demo request is submitted, our team may review the information provided and contact you to discuss the next steps. Submitting a form is not a confirmed appointment or a paid order.
Quotation and Service Start
Before starting a paid project or recurring service, the requirements, scope, deliverables, amount, applicable taxes and start conditions will be agreed in writing.
Delivery Methods
Website or software deliverables may be provided through a hosting deployment, authorized URL, digital files, credentials or another agreed method. The applicable delivery method will be specified in the customer's project agreement.
Delivery Timelines
Every custom project timeline depends on its requirements, dependencies and customer approvals. Before a paid order is accepted, an estimated timeline, delivery milestones and necessary customer inputs will be communicated in writing.
Customer Collaboration
Required domain or hosting access, branding content, product data, testing feedback and final approvals will be clarified with the customer in advance. If delays arise, both parties may discuss an updated plan.
Maintenance and Support
The commencement, coverage, support channel and billing cycle of recurring maintenance or support will follow the accepted agreement. A special monthly fee agreed with an existing client must not be treated as a standard public rate.
Support Contact
Questions about service delivery or access can be sent to info@techever.in or through the website contact form. Response and resolution service-level commitments must be agreed in the final proposal or agreement.
info@techever.in · Contact Form
For service, payment or policy questions, include your name and relevant order or service reference (if available). Never send sensitive card details or passwords by email.